How Should I Post Ideas, Suggestions, Feature Requests, or Ask Questions?

To make sure your contribution reaches the right team and gets addressed efficiently, please follow these guidelines:

1. Search Before Posting
   Check if your idea, suggestion, or question has already been posted. This helps avoid duplicates and may provide you with an immediate answer or insight.

2. Choose the Correct Type

   • Idea / Suggestion: If you have a new idea or a way to improve our product.

   • Feature Request: If you want a specific functionality added to the product.

   • Question / Support Request: If you need help with product usage, troubleshooting, or configuration.

3. Use a Clear and Descriptive Title
    Make your title specific and easy to understand. For example:

   • “Add multi-language support in booking engine”

   • “Make product better”

4. Provide Detailed Information
    Include relevant details to help the team understand your post:

   • Steps to reproduce an issue (for support requests)

   • Screenshots, examples, or use cases (for ideas or feature requests)

   • Any relevant product or module name

5. Select the Appropriate Category
    Categorize your post correctly so it reaches the right team quickly.

6. Be Constructive and Professional
    Write clearly and respectfully. Provide context and explain the value of your suggestion or idea.

7. Follow Up Properly
    Respond within the same post or thread if additional details are requested or if you have updates.

8. Avoid Sharing Sensitive Information Publicly
    Never share passwords, payment details, or other sensitive information in public posts. Use private channels if needed.

0 Votes