Knowledge base

Getting Started (1)

User Roles & Permissions (4)

• How do I restrict my employee to access my data in PMS from outside hotel premises?
• What is IP Config in PMS? How to configure it?
• How to Edit User Privileges in PMS System?

View all 4

Reservations (8)

Create, Edit, No show, and Cancel Reservation (18)

• How to change PAX in PMS ?
• How to re-active any No-Show reservations after night audit in PMS?
• How to Assign Bookings/Rooms in PMS?

View all 18

Group Reservations (8)

• How to remove transaction from Group in Unified Solution?
• Is it possible to add a new booking into an existing group reservation in PMS
• Is it possible to offer different rates for each individual bookings in group reservation in PMS?

View all 8

Manage reservations (11)

• How to Refund?
• How to edit the extra charge that is posted in the room already in PMS?
• How to Confirm a failed reservation easily in PMS ?

View all 11

Folio Operations (16)

• How to take payment (Settle Bill-Cash or Card) in PMS?
• How to email an invoice to guest / TA / Company in PMS?
• How to add Extra Charges in a Booking in PMS?

View all 16

Booking Details (4)

• How to change Bill to option in Invoice? / How to bill invoice on the company name in PMS?
• How to Change the Status of a Reservation in PMS and What Do the Statuses Mean?
• How can I resend the Guest Portal access link to a guest who is already staying at the hotel?

View all 4

Guest Details (5)

• From Where I can add Guest PickUp / Dropoff information in PMS?
• How to edit or change the guest profile in a group booking for one room in PMS?
• In PMS, How to use the guest list option to update multiple guests details at once for the group reservation?

View all 5

Room Charges (11)

• Is it possible to change the Rate Type after the guest is In-House in PMS?
• Is it possible to change the Meal Plan after the guest is In-House in PMS?
• How to give Complimentary room in PMS?

View all 11

Credit Card (4)

• How can I pre-authorize a credit card in the Property Management System (PMS)?
• How can I modify an existing credit card authorization in the Property Management System (PMS)?
• Best Practices by Yanolja Cloud Solution to Handle Disputes and Chargebacks

View all 4

Rates & Availability (3)

Rate Wizard (3)

• How to update Inventory/Rates/Stop sell and other data from Channel Manager for 12 days at ones?
• How to update for multiple dates at the same time? (Bulk Update)
• How to apply / remove Stop sell?

Packages & Promotions (1)

• How to create Promotion for Booking engine? (Unity)

Rate Threshold (2)

• What is rate threshold and how it works and how to configure it?
• Getting error “Rate should be between : 0.00 and 0.00” while updating rates from channel manager / Rate Threshold error

Distribution (OTA Connections) (1)

Auto Stopsell (1)

• Is it Possible to apply Auto Stop sell from the Unified Solution based on time schedules?

Guest Management (2)

Guest Database (3)

• Managing and Exporting Guest Database in eZee Absolute
• Is it possible to download Guest Image and Identity in Unified Solution?
• Is there a report that gives details of VIP arrivals in PMS?

Lost and Found (1)

• How to use the Lost and Found option in PMS?

Cashiering (6)

Cashiering Center (4)

• What is POS (Incidental Invoice) in PMS?
• How to add & map(assign) city ledger payment against the folio in PMS?
• How to pay travel agent commission in PMS?

View all 4

Travel Agent Database (2)

• How to create/activate a Travel Agent in System?
• How to activate a Travel Agent in PMS ?

Business Source (2)

• How to add business Source in Unified Solution?
• How to add business Source in PMS system?

Company Database (4)

• How to create a company/city Ledger account in PMS?
• How to Consolidate (Merge) Company / Travel Agent Database in PMS?
• How do you create a company (corporate) reservation?

View all 4

Expense Voucher (1)

• How to add expense voucher (Paid Out/ Staff Salary/ Agent Commission) in PMS System?

POS (Incidental Invoice) (1)

• How to Create an Incidental Invoice on the Name of a Company?

Housekeeping (2)

House Status (5)

• Managing Housekeeping:Everything You Need to Know
• How to assign a Housekeeper to dirty rooms.
• How to set the housekeeping status for dirty room as “clean” for all the rooms in PMS?

View all 5

Maintenance Block (2)

• How to unlock Maintenance Block (Unblock Rooms) in PMS?
• How to mark Maintenance Block (Lock Rooms) in PMS?

Night Audit (2)

Night Audit (3)

• Is it possible to have auto night audit feature in PMS?
• Unable to do Night Audit due to Negative Balance.
• Why am I getting a message that the user is currently performing a manual night audit PMS?

Insert Transaction (1)

• Can I perform a check-in for a past date after the night audit? Or how can I insert a transaction with a past date in PMS System?

Reports (4)

Reservation Report (2)

• How to detect cancelled, voided or No Show Reservations in the System?
• How to get Arrival, Departure and Reservation list in PMS?

Front Office Report (3)

• Is there a way to get the revenue and the total room nights sold per month in one report from PMS?
• How do I ask PMS to show me only the guests who checked-in, and payment not yet received for specific month?
• How to View Only Checked-In Guests in eZee Absolute

Back Office Report (8)

• What is the Owner Statement report in PMS?
• How to check revenue generated from Day Use transactions in PMS?
• Detail Revenue Report : FAQ

View all 8

Statistical Report (3)

• Can I check the payment received via different modes on a daily basis through PMS?
• How to get revenue and the total room nights sold per month in one report ( Room Sale Statistics ) in PMS?
• If I want to calculate occupancy rate, then how can I check occupancy for each month? Or is there an option to forecast occupancy automatically in PMS?

Guest Portal (1)

Guest Portal (1)

• How to use Guest Portal in PMS?

Property Setup (4)

Policies (7)

• Where can I define my cancellation policy in PMS?
• How do I define Child Age Policy in PMS?
• How to define Check-In and Check-Out time in PMS ?

View all 7

Room Type (3)

• How to add room type and map it with rate type in the PMS system?
• How to upload / change Room Images / Banner for Booking Engine?
• How to sort rooms in PMS?

Rate Plan (1)

• How to create a rate plan?

Tax (3)

• How to apply taxes on Room Rate/Revenue in PMS ?
• How to enable automated Green Tax for Maldives in PMS?
• How to create new tax in Unified Solution ?

Masters (8)

Payment (10)

• How to Void a Payment Entry in PMS ?
• How to Extend Sale
• How can I charge a credit card in the Property Management System (PMS)?

View all 10

Extra Charge (5)

• How to add/edit Inclusion in PMS?
• How to void extra charge in PMS?
• How Are Pet Fees Applied in a Pet-Friendly Room?

View all 5

Currency (1)

• How to define/create several currencies in PMS?

Transport Type (1)

• How to configure Transportation Mode in PMS System?

Meal Plan (1)

• How to configure Meal Plan in PMS ?

Remark (2)

• Remarks and their reflection in Unified Solution
• How to define reasons for Block Room, Cancel Reservation, Check In, Check Out, Folio Transaction, Guest Folio, House Keeping in PMS?

Holidays (2)

• How to define seasons in PMS?
• How to Add and Highlight Holidays in PMS

Reservation Type (2)

• How can we change a reservation's room type in PMS?
• Reservation Confirmation voucher in PMS

Settings (3)

General Settings (5)

• How many OTAs can be connected to Yanolja Cloud Solution channel manager?
• How to allow or restrict over-booking in PMS ?
• Email Option in PMS?

View all 5

Notifications (4)

• How to send reports automatically upon night audit?
• How to receive feedback from client about services after checkout in PMS?
• How to schedule post-departure email from PMS?

View all 4

Documents (4)

• How to configure document numbering such as Guest Registration, Guest Folio, Reservation,Cancel Reservation, Extra Charge Voucher in PMS?
• How to print the Guest Registration card automatically upon check-in?
• How to Display Bank Details in the Invoice in PMS?

View all 4

Booking Engine (1)

Booking Engine (2)

• How to Upload/Remove a Hotel Images on Booking Engine?
• Can we restrict today’s date to accept reservation from booking engine?

User Management (1)

User Management (11)

• How to create users?
• How to reset the password at your end in Property Management System?
• How to Enable Multi-Factor Authentication (MFA)?

View all 11

PMS - Integrations (2)

ID Scanner (7)

• -1: Retrieving the com class factory for component with CLSID Failed due to the following error. – ID Scanner.
• Needs to Run Hello Service every time to run Mykad / ID scanner to run the interface. - ID Scanner.
• Selected Scanner is used by another application. - ID Scanner.

View all 7

KeyCard Integration (30)

• [IMPORTANT] Update regarding eZee Absolute Integrations
• 25. General Error: 1 CardDataStr Invalid – Keycard
• After generating each card we need to restart the service. – Keycard.

View all 30

Revenue Management (1)

Revenue Management - Dynamic Pricing and OTA Listing Helpful information

eZee Mint Dynamic pricing (5)

• How to update dynamic pricing using eZee Mint? Step by Step Tutorial and Guide
• How to setup your eZee Mint account with overview? Quick Video Tutorial
• FAQ of eZee Mint (Dynamic Pricing Tool) - Revenue Management Software

View all 5

Restaurant POS (9)

Restaurant POS (85)

• How to create a tax and Tax group and Assign on Menu items as well as the Store items?
• How to create customize menu items with add-ons or extra choices in eZee Optimus?
• How To Create Order Modify Reasons For Dine-In Orders?

View all 85

Restaurant POS - Front Operations (106)

• How to add menu item image(standard resolution) and view image layout in eZee Optimus?
• Contactless (QR) Ordering
• How To place & Accept the Order In QR

View all 106

Restaurant POS - Integrations (3)

• Process to integrate eZee Optimus with Online Food Aggregators (Zomato / Swiggy)
• Reelo Integration with eZee Optimus
• ZRA Integration Setup Guide

Restaurant POS - Inventory Backend Operations (11)

• How To Add Logo On PO(Purchase Order) In eZee Optimus?
• How to add menu item BOM( Bill of material/ Inventory Consumption) in eZee Optimus?
• How To Add Receipt & KOT Template In eZee Optimus?

View all 11

Restaurant POS - Inventory Front Operations (19)

• How to Perform Indent in Optimus
• How to Perform Stock Adjustment in eZee Optimus?
• What Is The Goods Return? What Is The Process Of Goods Return In eZee Optimus?

View all 19

Restaurant POS - Mobile Application ( Rapid Serve) (18)

• How to remove/delete or void an item in eO Rapidserve?
• How to print reports from rapid serve?
• How to reprint a KOT in eO Rapidserve?

View all 18

Restaurant POS - Printers Setup (10)

• How to add Customer Display System (CDS) App in eZee Optimus?
• Printers Setup in Desktop Application (Using Native Printing)
• Report Printer Setup in eZee Optimus

View all 10

Restaurant POS - Reports (10)

• How To See Menu Item Consumption Or Store Item Deduction Report In eZee Optimus?
• TAX COLLECTION AND TAX ANALYSIS REPORT
• Which report shows the total quantity of an item sold in a specific date or period in eZee Optimus?

View all 10

Restaurant POS - Back Operations (1)

• Does delivery receipt print business source name like Zomato or Swiggy in Restaurant POS

FAS (3)

Tally (5)

• How to Connect PMS and POS with Tally Integration?
• Error : "null" While Logging into Accounting Interface
• Error: Please Start Or Restart Agent Service

View all 5

SQL Accounting (2)

• SQL Accounting - Error Dynamic SQL Error 50L error code-206
• Error: Could not load file or assembly 'System.Data.SQLite.dll'

QuickBooks (1)

• How to Connect PMS and POS with QuickBooks Online Integration?

Payment Gateways (1)

Payment Gateways (10)

• How to Collect API Credentials from PayPal Express Checkout Portal for Integration?
• How to perform steps in Stripe Portal for Integration.
• How to Integrate Payfast with Your Account

View all 10

General (1)

General (17)

• Which technology, platform, database, language is used in eZee Absolute?
• Is it possible to handle accounts of multiple properties with single login in PMS?
• How is Occupancy Percentage Calculated in PMS?

View all 17

Unified solution (1)

Unified_Solution (1)

• Explain the balance settlement process for group bookings, covering all methods such as proportional, manual, and balance settlement