If we see the above message while generating a key from eZee absolute, the concern is with the Keycard, which is not able to read and write the card with Encoder.
- To make it confirm, we can ask hoteliers to place card on the encoder and generate the card from Door Lock Software ProUSB.
- We need to ask client to check if they are having any spare cards which they can place on the encoder and try generating the card.
- The concern is related to the Door Lock Card, which is having any error in reading and writing the card.
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