How to void extra charge in PMS?

Sometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. To void an extra charge in PMS, follow these steps:

Steps to Void an Extra Charge:

1. Access the Reservation:

   • Log in to Unified Solution.
   • Locate and select the reservation containing the extra charge you wish to void.
     
     

2. Navigate to Folio Operations:

   • Within the reservation details, click on the Folio Operations tab.

3. Select and Void the Extra Charge:

   • Identify the specific extra charge you intend to void and select the checkmark besides it.
   • Click on the Void button after selection.
   • When prompted, provide a reason for voiding the charge.
   • Click Save to confirm the action.
     

Reporting:

• Voided extra charges are documented in the Void Charge Report. This report details entries based on the date the extra charges were voided, allowing for accurate tracking and auditing.
  
  

Prerequisites:

• User Privileges: Ensure your user account has the necessary permissions:
  • Navigate to Unified  Configuration > User Management> Edit User.
  • Under Privileges