How to use Guest Portal in PMS?

Step 1: Activate the Guest Portal

Path to Activation:

1. Go to Configuration.
   
   
   
2. Navigate to Settings > Notifications.
3. Activate the Guest Portal.
4. Configure the Days /Triggering Timing.
   
   
   

   Step 2: Guest Access to the Portal

   • When a reservation is made, an email is automatically sent to the guest containing the Guest Portal link.
   • The guest clicks on the link, and the Guest Portal opens on their smart device.
     
     

     Step 3: Features of the Guest Portal

     The Guest Portal offers the following options:
     ✅ Confirm Check-In – Guests can complete check-in online.
     ✅ Need Transport – Request a transportation service.
     ✅ Manage Profile – Update personal information.
     ✅ Modify Booking – Change reservation details.
     ✅ Cancel Booking – Cancel the reservation if needed.
     ✅ Check Your Bill – View and download invoices.
     
     
     

     Step 4: Hotelier's View of Guest Requests

     • Once a guest submits a request, the Front Office Manager/Executive receives a notification in PMS.
       
       
       

       
       

       • The hotel staff can then Approve or Reject the request.
       
       

       Conclusion

       The Guest Portal streamlines guest interactions, enhances the check-in process, and reduces the workload on front desk staff. Make sure the portal is activated and configured correctly to provide a seamless guest experience.