How to use Guest Portal in eZee Absolute?

Modified on Thu, 20 Feb at 1:25 PM

The Guest Portal in eZee Absolute allows guests to manage their reservations, update details, and make special requests. Follow the steps below to activate and use the Guest Portal.

Step 1: Activate the Guest Portal

Path to Activation:

Go to eZee Absolute Configuration.
Navigate to Settings > Others > Guest Portal Settings.
Activate the Guest Portal and configure:
- Visibility Settings – Control what guests can view.
- General Settings – Customize portal preferences.
- Property Map – Provide location details.

Step 2: Guest Access to the Portal

When a reservation is made, an email is automatically sent to the guest containing the Guest Portal link.
The guest clicks on the link, and the Guest Portal opens on their smart device.
Step 3: Features of the Guest Portal
The Guest Portal offers the following options:
✅ Confirm Check-In – Guests can complete check-in online.
✅ Need Transport – Request a transportation service.
✅ Manage Profile – Update personal information.
✅ Modify Booking – Change reservation details.
✅ Cancel Booking – Cancel the reservation if needed.
✅ Check Your Bill – View and download invoices.

Guests can select any feature and proceed with their request.

Step 4: Hotelier's View of Guest Requests

Once a guest submits a request, the Front Office Manager/Executive receives a notification in eZee Absolute Front Office.
The hotel staff can then Approve or Reject the request.

Conclusion

The Guest Portal streamlines guest interactions, enhances the check-in process, and reduces the workload on front desk staff. Make sure the portal is activated and configured correctly to provide a seamless guest experience.