While performing Night Audit, an unsettled folio may appear due to a negative balance. This usually occurs when guest folios have incorrect or excess payment entries.

To resolve this, you can either remove the payment entry or process a refund.

Follow Below Steps to Remove Payment

1 Click on the three-dot (More Options) button.

2 Click on Edit Reservation.

3 Select the Payment Entry.

4 Click on Void.

5 Select the reason.

6 Click on Save.

Follow Below Steps to Perform Refund

1 Click on the three-dot (More Options) button.

2 Click on Settle Folio.

3 Select the Refund Mode of Payment (e.g., City Ledger or Other).

4 Select the Payment Method (e.g., Bank Transfer, Cash, Credit Card, Debit Card, etc.).

5 Add remarks if required.

6 Click on Save.

Tip

Use the Folio List Report under Reports > Back Office Reports to quickly identify negative balances.

Steps to Access the Report

1 Click on the Menu Option.
2 Click on Reports.

3 Search for Folio List Report and select it.
4 Select the date range for which you want to check folio operations.
5 Click on Report to generate the report.