Error: The request could not be authenticated as the authentication value you entered is invalid | Zohobooks

Problem:

You are encountering the following error while exporting transactions from eZee PMS/POS to Zoho Books:

"The request could not be authenticated as the authentication value you entered is invalid. Enter a valid authentication value and try again."

This error occurs when the Zoho Books authentication session has expired or become invalid, preventing the interface from posting transactions to Zoho Books.

Solution:

Step 1: If the Zoho Books integration window is already open, close the existing browser tab.

Step 2: Open the PMS/ POS to Zohobooks integration and sign in using your credentials.

Step 3: Authorize the integration when prompted to reconnect your Zoho Books organization.

Step 4: Try to Export the transactions again to Zoho Books.

The transactions should now be exported successfully.

If the issue persists, please contact the Support Team with a screenshot of the error and the affected voucher number(s) for further investigation.