Is it possible to change the Meal Plan after the guest is In-House in PMS?

Yes, in PMS, you can change the meal plan for an in-house guest if adjustments are needed due to updates in room charges or an incorrect initial selection. Here's how you can do it:

• American Plan (AP): Includes all three meals—breakfast, lunch, and dinner.
• Bed & Breakfast (BB): Only breakfast is included in the room rate.
• Continental Plan (CP): Includes a light breakfast (coffee/tea, juice, bread); other meals are charged separately.
  
• European Plan (EP): No meals included, allowing guests flexibility to dine outside.
  
  
  
  Steps to Change the Meal Plan for an In-House Guest:
  
  1. Login and Access the desired Reservation.
     • Log in to  PMS.
     • Click on Edit Reservation.
     • Go to the Room Charges tab.
     • Click on the Update Details button.
     • From the drop down, select Update Meal Plan.

       
       
       
       

  2. Select and Apply the New Meal Plan:
     • Choose the desired meal plan from the list.
     • When prompted, decide whether to apply the change to:
       • Selected Dates: Specify particular dates.
       • Whole Stay: Apply for the entire duration of the stay.
     • Click Apply to confirm the changes.
       
     • Prerequisites:

       • Meal Plan Configuration: Ensure the desired meal plans are set up in the system:

         • Navigate to PMS > Master > General > Meal Plan.
         • Add or verify the meal plans as needed.

       • User Privileges: Confirm that your user account has the necessary permissions:

         • Go to PMS > User > Edit User.
         • Under Privileges, enable Front Office > Edit transaction after check-in >Save.
           
           Report: 

           After updating the meal plan, you can track this modification in the Audit Trails Report:

           • Navigate to Reports > Audit Trails.
           • Look for entries with the operation labeled Meal Plan Change to view details of the old and new meal plans.