Is it possible to change the Room Tariff/Charge after the guest is In-House in eZee Absolute?

Yes, you can update the room tariff or charges for an in-house guest in eZee Absolute.

This feature is useful in cases where a reservation was made using a standard rate instead of a special rate, such as a corporate booking. Adjusting the room charges after check-in ensures accurate billing.

To perform this action, the user must have the privilege “Change Room Rate after Check-In” enabled.

How to Enable the Required Privilege

Step 1: Login and Open Configuration

1. Log in to your eZee Absolute account.

2. Click on your username (top-right corner).

3. Select Configuration to open the Configuration Panel.

Step 2: Edit User Privileges

1. Click on your User Management Option.

2. Select User.

3. Click Edit for the respective user.

4. Locate and enable the privilege “Change Room Rate after Check-In.”

5. Click Save to apply the changes.
   
   

Steps to Update Room Tariff for an In-House Guest

Step 1: Access the Reservation

• Go to Stay View and select the relevant reservation.
  OR

• Navigate to Front Office > Reservations and open the guest’s booking.

Step 2: Edit the Reservation

• Click on Edit Reservation.

Step 3: Update Room Charges

• Open the Room Charges tab.

• Click on Update Details.
  

Step 4: Enter the New Rates

• Enter the revised rate in the rate field.

• If the updated rate includes taxes, enable the Rates Inclusive Tax option.

• Choose whether to apply the new rate for specific dates or the entire stay by selecting Apply To Selected Dates or Apply To Whole Stay.

• Click Apply to save the changes.
  
  
  
  

Required User Privileges

Ensure the user has the following permissions enabled:

Go to Configuration > User > Edit User > Privileges.

Under Front Office, enable:

• Change Room Rate after Check-In

• Change Room Rate for Audited Date

Updating Other Reservation Details

Similarly, you can update the following by selecting the respective entry in the reservation:

• Pax (Number of Guests)

• Room Type

• Meal Plan

Report Reference

After updating the room charges, you can verify the changes in the Audit Trails Report.

In this report, check the operation Roommate Change to review the old rates and the updated rates.