How to Interface of eZee iFeedback with eZee Frontdesk 7.0?

Modified on Tue, 31 Dec, 2024 at 5:48 AM

 What is iFeedback ?

eZee iFeedback is cloud based customer feedback management and can interfaced with eZee FD and eZee Burrp. We can shoot an email or SMS to the guest to collect guest preference, opinions, review or any data.

Screentshot 1: eZee Frontdesk configuration >> Advance setting >> Email

Screentshot 2: Login to iFeedback with below link –
http://web.ezeeifeedback.com/login/config.php

Screenshot 3: Make  or create a survey 

Screenshot 4: Select the survey and publish it
 
Screenshot 5: Copy the second last code that is company key for all the survey Screenshot 6: Feed into frontdesk configuration
eZee Frontdesk configuration >> Advance setting >> Integration >> iFeedback Integration >> Fill the details >> Save
Credentials: User ID & Password as same as used to login for iFeedback
Company Code: Got from survey publish button
Interface URL: http://web.ezeeifeedback.com/service/servicecontroller.php

Screenshot 7: Configure the Notification for different operation from below list

Screenshot 8: Choose one guest from eZee Front desk and do Check out, and make sure to enter Email address of the guest in order to send an email for feedback.
Screenshot 9: Guest will get survey email on the entered email


Screenshot 10: Guest will click on link to fill survey


 

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