Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.
Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant. In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.
User Privilege:
Food & Beverages >> KOT Operations >> ability to hold KOT/ ability to fire KOT/ Clear hold KOT-Receipt.
Screenshot 1: On the receipt screen:- Click on the icon highlighted as ‘2’ >> Hold Order.
Screenshot 2: You will get the hold icon on the table whose order is on hold.
Screenshot 3: To unhold(fire) the receipt:- Click on hold receipt >> Select the hold order >> Ok
Screenshot 4: The receipt screens will display >> click on Print & Finish 