How to Unblock a User in eZee Absolute PMS?

Issue:

If a user enters the wrong login credentials more than five times, eZee Absolute PMS automatically blocks them for 30 minutes as a security measure. When they try to log in again, they will see the following error message:

? "You are blocked by the system for 30 mins, please contact admin or try after 30 mins."

This prevents the user from accessing their account until the 30-minute cooldown period is over. However, an admin user can manually unblock them immediately.

Solution: How to Unblock a User in eZee Absolute PMS

To unblock a user, follow these steps:

Step 1: Log in as an Admin

• Ensure you have admin privileges to access the configuration settings.
• Use your admin credentials to log in to eZee Absolute PMS.

Step 2: Access the Configuration Settings

• Once logged in, go to the Main Menu.
• Click on Configuration to open the settings.

Step 3: Navigate to "Unblock User" Section

• In the Configuration panel, look for the "Unblock User" option.
• Click on it to view a list of all blocked users.

Step 4: Find and Unblock the User

• Locate the blocked user in the list.
• Click on the Unblock button next to their name.

Step 5: Confirm and Notify the User

• The user will now be unblocked and can log in immediately.
• Inform the user that they can now try logging in again with the correct credentials.
  
  For more details refer the below video :
  
  

Additional Notes:

✔ If the user forgot their password, they should reset it using the "Forgot Password?" option.
✔ If multiple users are getting blocked frequently, consider checking user credentials and ensuring they are entered correctly.
✔ Always keep admin credentials secure to prevent unauthorized access to unblock users.

This guide ensures that blocked users can regain access without waiting for the 30-minute lockout period. Let me know if you’d like to add images or any further details! ?