How to Unblock a User in eZee Absolute PMS?

Issue: User Blocked After Multiple Failed Login Attempts

If a user enters incorrect login credentials more than 5 times, eZee Absolute PMS will automatically block the user for 30 minutes as a security measure.

Error Message Displayed:

"You are blocked by the system for 30 mins, please contact admin or try after 30 mins."

The user will not be able to log in until the 30-minute period is over, unless manually unblocked by an admin.

 

Solution: How to Unblock a User in eZee Absolute PMS

Only users with admin access can manually unblock other users. Follow the steps below:

Step 1: Log In as Admin

• Use your admin credentials to log in to eZee Absolute PMS.

Step 2: Open Configuration Settings

• From the main menu, go to Configuration.

Step 3: Access the "Unblock User" Option

• In the configuration panel, find and click on "Unblock User".

• A list of all currently blocked users will be displayed.

Step 4: Unblock the User

• Find the user you want to unblock from the list.

• Click the Unblock button next to their name.

Step 5: Notify the User

• The user will now be able to log in immediately.

• Inform them to log in again using the correct credentials.

Additional Notes:

✔ If the user forgot their password, they should reset it using the "Forgot Password?" option.
✔ If multiple users are getting blocked frequently, consider checking user credentials and ensuring they are entered correctly.
✔ Always keep admin credentials secure to prevent unauthorized access to unblock users.

This guide ensures that blocked users can regain access without waiting for the 30-minute lockout period. Let me know if you’d like to add images or any further details! ?