Why Is a Payment Method Missing on Settlement Screen in eZee Optimus?

Overview

If a payment method (such as Cash, Credit Card, Room Posting, etc.) is not appearing on the settlement screen while closing a bill, the reason is usually that the payment method is not enabled under the respective Order Type Setting in Outlet configuration.

This article explains how to enable missing payment methods for all order types in eZee Optimus.

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When Does This Issue Occur ?

You may notice this issue when:

• A payment mode is available in the system but not visible during bill settlement.

• Settlement options differ between Dine In, Take Away, Room Service, or Delivery.

• A cashier is unable to select a required payment method while closing the bill.

This happens because settlement types are controlled order-type wise at the Outlet level.

Steps to Enable Missing Payment Method on Settlement Screen

Please follow the below steps:

Step 1: Navigate to Outlet Configuration

• Login to eZee Optimus

• Click on Configuration (⚙ Icon)

• Select Outlet

Step 2: Edit the Required Outlet

• Search and locate the desired Outlet

• Click on the Edit (✏ Icon) under the Action column

Step 3: Open Order Type Setting

• In the Edit Outlet window

• Click on the Order Type Setting tab
  
  
  

Step 4: Select the Required Order Type

From the left panel, select the order type where the payment method is missing:

• Dine In

• Take Away

• Room Service

• Delivery

• No Charge

• Online Ordering
  
  
  

Note: Payment methods must be configured separately for each order type.

Step 5: Select the payment method need to be selected.

• Select the appropriate default payment mode from the dropdown.

• Tick (✔) all payment methods that should appear on the settlement screen, such as:

  • Cash

  • Bank

  • Cheque

  • Credit Card

  • Posting

  • Room Posting

  • Credit

If a payment method is not checked here, it will not be visible during settlement.

Step 6: Save the Configuration

• Click on Edit to save the changes.