Housekeeping Management Improvement

The housekeeping workflow in PMS is heavily manual and not fully aligned with real hotel floor operations. 

This leads to delayed room readiness, miscommunication between front desk and housekeeping, and reduced guest satisfaction especially during peak hours.

Task Assignment
Every morning the supervisor manually assigns 40 departure rooms to attendants without any system support. The system does not suggest which rooms should go first based on early arrivals or floor location.

Priority Handling
A VIP guest is arriving at 11:00 AM, but their room is treated like any normal room because there is no VIP / Express Clean indicator. The guest waits because staff didn’t know the room was high priority.

Inspection Workflow
A room is marked Clean by staff and becomes instantly available for sale, even though no supervisor has inspected it. Later, the guest complains about missing amenities.

Performance Visibility
The housekeeping manager cannot see how many rooms each staff member has cleaned or how long it takes per room. Productivity is based on guesswork, not actual system data.

Reporting
At the end of the month, management cannot generate a report showing average cleaning time, delayed rooms, or staff efficiency. There is no SLA or housekeeping performance report available.

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