Error: Sorry, You cannot perform check in process. Reason: This room is in suspense status

Modified on Mon, 30 Dec, 2024 at 3:55 AM

Problem:  When you take check in from stay view, getting below error:

How to Resolve: Kindly close this all ezee software, Download this tool and exract it
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20151106_Checkout_Then_Due_out.rar
And follow below steps:

Screenshot 1:
Screenshot 2:

Other solution:
A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage.
Solution: Go to past date and search the due out  transaction, checkout the guest and then, will be able to take new reservation/check-in, in the same room.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article