FAQ – YCS OTA Onboarding/New listing/ Free OTA Listing Program eZee Mint

Overview

The YCS OTA Onboarding / New Listing / Free OTA Listing Program is designed to assist eligible hotel partners with the initial onboarding and registration process on selected Online Travel Agency (OTA) platforms.

This program is available only for hotel partners who have subscribed to YCS Channel Manager or eligible packages under a yearly subscription plan.

Yanolja Cloud Solution (YCS) will assist with onboarding coordination, registration guidance, and initial setup support. However, final approval, verification, quality review, and go-live are always subject to the respective OTA partner’s policies and decision.

1. Who is eligible for this program?

This program is applicable only to hotel partners who have:

• An active YCS Channel Manager subscription, or

• An eligible package under a yearly subscription plan

Not eligible

The following are not covered under this program:

• Demo accounts

• Trial accounts

• Monthly/Quarterly subscriptions

• Short-term subscriptions

• Expired subscriptions

• Inactive accounts

Important:
Eligibility for onboarding support does not guarantee listing approval or go-live on any OTA.

2. Which OTAs are covered under this offering?

YCS may assist eligible hotel partners with onboarding on the following OTAs, subject to property type, geography, documentation, verification, and OTA approval.

Applicable for Global Hotels

• Agoda

• Booking.com

Applicable for Indian Hotels

• Cleartrip

• Goibibo

• MakeMyTrip

Conditional Eligibility

• Expedia.com – applicable only for properties with more than 40 rooms inventory

• Airbnb.com – applicable only for homestay properties

Important:
Each OTA has its own internal onboarding criteria, verification standards, quality review process, and final approval mechanism.

3. What is included in the YCS scope of work?

Under this program, YCS will provide onboarding assistance, which includes:

• Guiding the hotel partner on OTA onboarding requirements

• Collecting required information and onboarding data

• Assisting with registration initiation on supported OTAs

• Coordinating the onboarding process wherever applicable

• Assisting with initial mapping of property/rate plans in the Channel Manager, wherever applicable

• Guiding the hotel partner on required verification steps such as OTP, email verification, agreement acceptance, or host verification

• Sharing status updates during the onboarding stage based on progress available from the OTA or internal process owner

In summary:
YCS helps the hotel partner complete the onboarding process from our side. Final listing approval and activation remain under the OTA’s control.

4. What is not included in the YCS scope?

To set the right expectation, the following are outside the scope of the Free OTA Listing Program:

• Guarantee of listing approval or go-live

• Guarantee of timeline completion

• Guarantee of ranking, visibility, bookings, occupancy, or revenue growth

• Management of OTA extranets after registration

• Ongoing updates to content, policies, taxes, amenities, bank details, or payment settings after go-live

• Completing hotel-side verification on behalf of the property

• Handling OTA-side disputes, suspensions, payment issues, or commercial disagreements

• Delisting, relisting, ownership transfer, or migration of old listings unless accepted by the OTA

• Post-live OTA account management or OTA support services

5. What information or documents are required to begin the process?

Depending on the OTA, the hotel partner may be required to provide:

• Property name and full address (Prefered name as per the legal document name such as GST/MSME Udhyam Certificate)

• Google Maps location link

• Contact email ID (Prefered not to used for any ota listing)

• Contact mobile number (Prefered not to used for any ota listing) 

• Room category details

• Occupancy details

• cancelled Cheque for goibibo/makemytrip/cleartip only

• Tax / GST details, wherever applicable

• PAN/Aadhar or business documents, wherever applicable

• High-quality property images  (Mandatory as per room category wise)

• Host details and verification documents, wherever applicable

• Any additional forms or declarations requested by the OTA

Important:
Incomplete or incorrect information may delay or impact the onboarding process.

6. Is verification mandatory?

Yes. Verification is mandatory wherever required by the OTA partner.

This may include:

• OTP verification

• Email verification

• KYC / ID verification

• Host verification

• Agreement acceptance

• Property quality review

• Location validation

Important:
Where verification must be completed by the property owner, hotel partner, or host, YCS cannot complete that action on their behalf.

7. Is Airbnb host verification mandatory?

Yes. For Airbnb onboarding, host verification is mandatory.

The host must complete all Airbnb-required verification steps directly. Without successful host verification, the property may not be approved or activated on Airbnb.

8. Does YCS guarantee that the property will go live?

No. YCS does not guarantee go-live on any OTA platform.

Final approval depends on factors such as:

• Completeness and accuracy of submitted data

• Timely completion of verification

• OTA eligibility criteria

• Quality check outcome

• Duplicate listing checks

• Compliance and commercial approval

• Internal OTA review and final decision

YCS acts only as an onboarding facilitator and cannot override OTA decisions.

9. What is the expected onboarding timeline?

The onboarding timeline may range from 03 to 45 working days.

This timeline may vary depending on:

• Completeness of documents and data submitted

• Verification completion by the hotel partner

• OTA response time

• Property type and eligibility

• Additional reviews or quality checks

• Duplicate listing or exception cases

• Third-party processing dependency

Important:
This is an indicative timeline only and should not be treated as a guaranteed SLA.

10. Why can the onboarding process get delayed?

Common reasons for delay include:

• Incomplete or incorrect documents

• Poor-quality or insufficient images

• Delay in OTP or email verification

• Incorrect Google Maps location or address mismatch

• Missing tax, legal, or payout details

• Duplicate property listing issues

• Delay in host verification or agreement acceptance

• Slow response from the hotel partner

• Additional review requested by the OTA

• OTA-side backlog or internal review time

11. What happens after the property is listed?

Once the property is listed and credentials are shared, the hotel partner is responsible for managing the OTA extranet directly. This includes:

• Property description and content

• Photos and amenities

• Cancellation policy

• Child policy

• Check-in / check-out settings

• Payment methods (cash/credit card/bank transfer)

• Bank and payout details

• Taxes and fees

• Promotions and offers

• Any other OTA-side updates

12. Does YCS provide OTA support after registration is completed?

No. This program is limited to new listing and onboarding assistance only.

After the onboarding stage is completed:

• The hotel partner must manage the OTA extranet directly

• OTA-side issues must be addressed with the OTA support team directly

• YCS support remains limited to the applicable product-side support only

13. What happens if the listing is rejected?

If the listing is rejected by the OTA:

• YCS will share the rejection reason, if provided by the OTA

• The hotel partner must complete any corrective action required from their side

• Re-submission will depend on OTA policy and case feasibility

• YCS cannot force approval or override the OTA’s decision

Possible rejection reasons may include:

• Duplicate listing

• Insufficient documentation

• Failed verification

• Ineligible property type

• Quality review failure

• Previous account conflict

• Commercial or compliance rejection

14. Does YCS guarantee content score, ranking, or bookings?

No. YCS does not guarantee:

• Content score

• Better OTA ranking

• Higher visibility

• Booking conversion

• Occupancy increase

• Revenue increase

• Featured placement

This program is only intended to assist with the initial onboarding and listing process.

15. How can the hotel partner help ensure faster completion?

To help speed up the process, the hotel partner should:

• Share complete and accurate information in one go

• Submit clear and high-quality images

• Keep the registered email ID and phone number accessible

• Complete all verification steps promptly

• Ensure legal, tax, and bank details are correct (wherever applicable)

• Avoid duplicate registration attempts from multiple sources

• Keep one SPOC (standalone point of contact) available until completion

16. Important Disclaimer

YCS acts only as a facilitator for OTA onboarding assistance.

All listings are subject to:

• OTA partner policies

• Property eligibility

• Required documents

• Verification completion

• Quality checks

• Compliance and commercial approvals

• Final OTA decision

YCS does not control third-party OTA approval, rejection, suspension, verification outcome, or activation timeline.

Listing Flow 

Agoda: public listing flow, YCS room/content/facilities/rates/policies/bank-account help, plus partner support.

Airbnb: create listing, identity/KYC, business verification, address/location verification, photos, amenities, house rules, pricing, payouts, and channel-manager/software docs.

Booking.com: registration, open/bookable requirements, KYP/compliance, support routing, connectivity provider, and location verification.

Expedia: hotel onboarding form, required property data, listing content items, verification/business terms, optional connectivity, and support through Partner Central.

Cleartrip: public hotel extranet and customer/support pages, but no comparable open hotel-partner onboarding guide I could verify.

Goibibo / MakeMyTrip: shared Go-MMT partner onboarding flow, room/photo/policy/bank/GST/TAN/channel-manager docs, plus public MMT property-registration pages.

Support contacts as per thier official websites