We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Dear Team eZee Technosys,
Greetings from Accounts Department.
We would like to request an important update and customization in the Settlement Summary and Housekeeping display in our system. Please find the detailed requirements below:
1. Settlement Summary – Department-wise and Mode-wise Split
We require the Settlement Summary report to clearly show:
Department-wise settlement (Rooms, Restaurant, Banquet, etc.)
Payment mode-wise split (Cash, Card, UPI, Company Credit, OTA, etc.)
Received amount split mode-wise exactly as per the attached sample format
The report should be easy to reconcile with Accounts and Bank Settlement
Currently, the summary is not showing the detailed split in the required format, which is creating reconciliation difficulties.
2. Housekeeping Status – Box-wise Color Display
We also need the Housekeeping module to show room status in a box-wise color format, such as:
Vacant Clean – Green
Vacant Dirty – Red
Occupied – Yellow
Out of Order – Grey
Any other status with clear color identification
This will help the Housekeeping and Front Office teams to quickly identify room status visually.
The attached sample format reflects exactly how we require the Settlement Summary to appear.
Kindly confirm if this update can be implemented at the earliest. This functionality is essential for our daily accounting and operational workflow. If this update is not possible, it will affect our payment processing and further continuation.
We request your urgent support and confirmation on timeline.
Best Regards,
Accounts Department
0 Votes
3 Comments
FOM posted 6 days ago
Subject: Requirement—Settlement Summary Based on Check-Out Date
Dear Team ,
Currently, we are fetching settlement details based on the check-out date.
We require a Settlement Summary Report that should include:
Department-wise split (Rooms, Restaurant, Banquet, etc.)
Mode-wise split (Cash, Card, UPI, Bank Transfer, OTA, etc.)
Date filter based on Check-Out Date only
Clear breakup of received amount and pending amount
Grand Total with mode-wise matching
This report is required for daily reconciliation and management reporting.
Kindly confirm if this can be customized as per our requirement.
Attachments (1)
WhatsApp Image 2026-02-21 at 2.05.43 PM.jpeg
80 KB
0 Votes
FOM posted 8 days ago
Subject: Requirement – Settlement Summary Based on Check-Out Date / Departure
Dear Team ,
Currently, we are fetching settlement details based on the Check-Out Date.
We require a Settlement Summary Report that should include:
Department-wise split (Rooms, Restaurant, Banquet, etc.)
Mode-wise split (Cash, Card, UPI, Bank Transfer, OTA, etc.)
Date filter based on Check-Out Date only
Clear breakup of received amount and pending amount
Grand Total with mode-wise matching
This report is required for daily reconciliation and management reporting.
Kindly confirm if this can be customized as per our requirement.
Attachments (1)
WhatsApp Image 2026-02-21 at 2.05.43 PM.jpeg
80 KB
0 Votes
Ethan Walker posted 11 days ago Admin
Hello, Dear Hotelier,
Thank you for sharing your detailed requirements. We appreciate the effort taken to outline your accounting and operational needs.
1. Settlement Summary – Department-wise and Mode-wise Split
We understand your requirement for a Settlement Summary that provides a clear department-wise and payment mode-wise breakup for easier reconciliation.
To gather better clarity and ensure we align with your current workflow, could you please help us understand which report(s) you are currently fetching to obtain settlement details (for example, any settlement, payment, or transaction-related reports)?
This will help us review the existing reports and available alternatives through which your requirement can be addressed.
2. Housekeeping Status – Box-wise Color Display
Regarding the box-wise color display in the Housekeeping module, we would like to inform you that this functionality was recently discontinued due to lower overall usage across properties. As part of ongoing system improvements, this visual format was streamlined.
Please note that room statuses remain available through existing status indicators and filters to support Housekeeping and Front Office operations.
We appreciate you taking the time to share this feedback. Your suggestion has been shared on our community platform, where it is open for discussion and voting by other users. We look forward to your clarification on the settlement reports currently in use, which will help us review the requirement in more detail.
1 Votes
Login to post a comment