A negative balance occurs when guest folios have outstanding amounts. To resolve this:
- Check Guest Folios: Go to Front Office > Guest Database > In-House Guests and review balances.
- Settle Outstanding Payments: Collect payments or adjust folios as needed.
- Verify Departed Folios: Ensure all departed folios are fully settled.
- Retry Night Audit: After adjustments, go to Front Office > Night Audit and retry the process.
Tip: Use the Folio Balance Report under Reports > Front Office Reports to identify negative balances quickly.
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