The logo is not printing on my POS receipt. How can I troubleshoot this issue in eZee Optimus?

If your logo is not printing on the POS receipt, please follow the below steps to resolve the issue:

✅ Step 1: Check Prerequisites

Ensure the logo meets the required specifications:

• Image resolution must be 256 x 105 pixels

• File name must be exactly: logo.png

• Resize the image as needed to avoid cutoff on receipt paper

 Step 2: Verify if the Logo is Set in Peripheral Settings

1. Navigate to Peripheral Settings > Common Settings

2. Scroll to the Logo Path section

3. Click Set Logo and upload the logo.png file

4. Click Save
   
   

Step 3: Add {logo} Tag in the Receipt Template

Even if the logo is set in peripheral settings, it must also be added to the receipt template.

To do this:

1. Go to Settings > Printing Template

2. Click the Edit (pencil) icon next to the receipt template

3. Drag 1 Column to the Header area

4. Change the caption of the placeholder to {logo}

5. Click Edit to save

 Step 4: Place the Logo File in Correct Folder on Your System

Make sure the logo file is stored in this location:

Desktop\optimus\logo.png

This ensures that the system can fetch the logo during printing.

✅ Final Checklist

• Logo file is logo.png and resolution is 256x105 px

•  Logo is uploaded in Peripheral Settings

• {logo} tag is correctly added in receipt template

• File is saved in: Desktop\optimus\logo.png

• Restart the POS and printer after changes