Yes, in PMS , you can undo a guest's check-in, but only for reservations made through the system, not for direct walk-in guests. This action is permissible only before the night audit is performed. Here's how to proceed:
Steps to Undo a Check-In:
From Stay View:
- Click on the guest's Reservation from Stay View.
- Select More Options.
- Choose Undo Check-in.
User Privileges Required:
Ensure the user has the necessary privileges:
- Go to Configuration > User > Edit User > Privileges > Front Office.
- Enable Access to Allow Undo Check-In.
Important Note: This action is only applicable for guests with reservations that were first made and then checked in. It cannot be performed for direct walk-in check-ins.
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