How can I get a list of folios with due balance for checked-out, No-Show and Cancelled transactions? (Front Desk Operations) in PMS?

In PMS, when a booking is cancelled, marked as a no-show, or checked out, but the payment is not fully settled, it remains as an unsettled folio. Even if a payment entry was made before cancellation or voiding, the balance may still appear as unsettled.

To track and manage these unsettled folios, follow these steps:

1. Go to the Front Desk Operations
2. Navigate to Guest > 3. Front Desk Operations.

Filter for Folios

4. Click on Search.

5. Set Filter By, Arrival Date, No-Show & Status.

6. Click Search to display the folios based on to display the folios as per the filtered criteria.

This feature helps hoteliers ensure all payments are accounted for, even if a reservation was a NoShow or cancelled after a payment entry was added.