How to Confirm a failed reservation easily in eZee Absolute?

In eZee Absolute, a reservation may be marked as "Online failed" if a guest does not complete the payment process within the allotted time.

A booking might fail in the Booking Engine due to several reasons, including:

• The guest did not complete the payment process.
• The payment page was closed before the payment was completed.
• A session timeout occurred due to inactivity.

To streamline the confirmation of such reservations, especially for group bookings, eZee Absolute offers a straightforward method to confirm these reservations directly from the reservation screen.

How to Access: In order to confirm reservation in the Absolute PMS system please refer to the below video & screenshots.

Steps to Confirm a Failed Reservation:

1. Access the Reservation Screen:

   • Log in to your eZee Absolute PMS system.
   • Navigate to the "Reservations" section to view all current reservations.

2. Identify the Failed Reservation:

   • Look for reservations labeled as "Failed" due to incomplete payment processes.

3. Confirm the Reservation:

   • Select the failed reservation you wish to confirm.
   • Click on the "More Options" button associated with that reservation.
   • From the dropdown menu, choose the "Confirm Reservation" option.
     
     

     
     
     

     • You can also click on the Reservation card that will open a reservation detail dialogue box.
     • From there you can click on "Confirm Booking" to confirm it.