Sometimes, you may need to cancel the entire group reservation or just a few rooms within the group. In eZee Absolute PMS, this can be done by following steps mentioned below.
For a visual demonstration, you may find this video tutorial helpful:
Steps to Cancel a Group Reservation
1. Access Group Reservations
- Log in to eZee Absolute PMS.
- Go to the Reservaton Section.
- Select Group Reservations tab.
Edit the Group Booking
- Find the group reservation you want to cancel.
- Click on Edit Reservation to open the reservation details.
Select Rooms for Cancellation
- Go to the Room Information tab.
- Check the boxes next to the rooms you want to cancel.
- To cancel the entire group, select all rooms.
Initiate Cancellation
- Click on the More dropdown menu.
- Choose Group Cancellation.
Confirm Cancellation
- Select a cancellation reason from the list or add a new reason you can also add cancellation charges.
- Click Save to confirm.
- Once you click on the save button you will get a confirmation notification.
What Happens After Cancellation?
- The selected rooms (or the entire group) will be canceled.
- The system will update the inventory accordingly & the rooms will be available to book after the cancellation is done
Prerequisite: User Privileges
Ensure your user account has the necessary privileges to cancel group reservations:
- Go to eZee Absolute Configuration.
- Navigate to User settings.
- Edit the desired user profile.
- Enable Reservation > Cancel Reservation.
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