How to cancel a Reservation in eZee Absolute?

A reservation cancellation means informing the hotelier that the guest is not arriving as per the scheduled arrival date. There may be several reasons to cancel future reservations.

Canceling a reservation in eZee Absolute PMS can be done in a few simple steps. You can cancel reservations directly from Stay View or the Reservation List.

How to Access: In order to cancel a reservation please follow the below steps and video.

Methods to Cancel a Reservation:

1. Cancel from Stay View

• Log in to eZee Absolute PMS.
• Go to Stay View.
• Click on the reservation you want to cancel.
  
  
  
  
  
• Select the More option.
• Choose Cancel Reservation and select a cancellation reason.
• You can also add the cancellation charges if you are charging the guest for cancellation. Later on you can settle the pending charges
  
  
  
  
  
• Click Save to confirm.
  
  
  

2. Cancel from the Reservation List

• Log in to eZee Absolute PMS.
• Click on the Reservations section.
• Search for the reservation using filters.
  
  
  
  
  
  
• Select the reservation.
  
  
  
  
• Click on the More option.
• Choose Cancel Reservation and select a cancellation reason.
• You can also add the cancellation charges if you are charging the guest for cancellation. Later on you can settle the pending charges
  
  
  
  
  
• Click Save to confirm.
  
  

Report: For Cancelled reservations, we can refer to the "cancel reservation" report.

Prerequisite: User Privileges

Make sure your user account has permission to cancel reservations:

1. Go to eZee Absolute Configuration.
2. Navigate to User settings.
3. Select the user profile.
4. Enable the privilege: Reservation > Cancel Reservation.