How to void extra charge in eZee Absolute?

Modified on Sun, 23 Feb at 12:25 PM

Sometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. To void an extra charge in eZee Absolute, follow these steps:



Steps to Void an Extra Charge:

  1. Access the Reservation:

    • Log in to eZee Absolute PMS.
    • Locate and select the reservation containing the extra charge you wish to void.
  2. Navigate to Folio Operations:

    • Within the reservation details, click on the Folio Operations tab.
  3. Select and Void the Extra Charge:

    • Identify the specific extra charge you intend to void and select the checkmark besides it.
    • Click on the Void button after selection.
    • When prompted, provide a reason for voiding the charge.
    • Click Save to confirm the action.

For more detailed information, refer to the video tutorial below


Reporting:

  • Voided extra charges are documented in the Void Charge Report. This report details entries based on the date the extra charges were voided, allowing for accurate tracking and auditing.


Prerequisites:

  • User Privileges:Ensure your user account has the necessary permissions:
    • Navigate to eZee Absolute Configuration > User > Edit User.
    • Under Privileges, enable Cashiering > Edit item on Open folio / Close folio / audited date.


Related Questions

  1. How to create Extra Charge in eZee Absolute?
  2. How to edit the extra charge that is posted in the room already?

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