Sometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. To void an extra charge in eZee Absolute, follow these steps:
Steps to Void an Extra Charge:
Access the Reservation:
- Log in to eZee Absolute PMS.
- Locate and select the reservation containing the extra charge you wish to void.
Navigate to Folio Operations:
- Within the reservation details, click on the Folio Operations tab.
Select and Void the Extra Charge:
- Identify the specific extra charge you intend to void and select the checkmark besides it.
- Click on the Void button after selection.
- When prompted, provide a reason for voiding the charge.
- Click Save to confirm the action.
For more detailed information, refer to the video tutorial below
Reporting:
- Voided extra charges are documented in the Void Charge Report. This report details entries based on the date the extra charges were voided, allowing for accurate tracking and auditing.
Prerequisites:
- User Privileges:Ensure your user account has the necessary permissions:
- Navigate to eZee Absolute Configuration > User > Edit User.
- Under Privileges, enable Cashiering > Edit item on Open folio / Close folio / audited date.
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