Is it possible to do undo checkout in eZee Absolute?

Yes, in eZee Absolute, you can undo a guest's checkout, but this action must be performed before the night audit. Once the night audit is completed, the data for the previous date is locked, and changes cannot be made.

For a visual demonstration, you can refer to the following video:

Steps to Undo a Checkout:

1. Navigate to Departures:

   • Click on the ≡ Hamburg menu on top left corner
   • Go to Front Office > Reservations > Departures.
     
     
     

2. Find the Guest:

   • Search for the guest who has been checked out from the search option.
   • Select the relevant transaction.
     
     
     
     

3. Undo Checkout:

   • Click on the three dots next to the transaction details.
   • Choose Undo Checkout.
     
     

User Privileges Required:

Ensure the user has the necessary privileges:

• Navigate to eZee Absolute Configuration > User > Edit User > Privileges > Front Office.
• Enable Access To Allow Undo Checkout.