Is it possible to do Undo check-in in eZee Absolute?

Yes, in eZee Absolute, you can undo a guest's check-in, but only for reservations made through the system, not for direct walk-in guests. This action is permissible only before the night audit is performed. Here's how to proceed:

For a visual demonstration, you can refer to the following video:

Steps to Undo a Check-In:

1. From Stay View:

   • Click on the guest's Reservation from Stay View.
   • Select More Options.
   • Choose Undo Check-in.
     
     

1. From In-House Reservations:

   • Navigate to Quick Menu > Reservations > In-House.
     
     
     
     
   • Right-click on the guest's name.
   • Select More Options.
   • Choose Undo Check-in.
     
     

User Privileges Required:

Ensure the user has the necessary privileges:

• Go to eZee Absolute Configuration > User > Edit User > Privileges > Front Office.
• Enable Access to Allow Undo Check-In.
  
  
  
  

Important Note: This action is only applicable for guests with reservations that were first made and then checked in. It cannot be performed for direct walk-in check-ins.