For Via.com, if Booking is not transferred into the system because of the error: “Some error arised while parsing channel booking XML”

Issue: Bookings from Via.com are not transferred into the system due to the error: "Some error arised while parsing channel booking XML."

Cause: The booking is in a "block" status, preventing its transfer into the system.

Solution:

1. Contact Via.com support to resolve the "block" status.
2. Once resolved, the booking should transfer successfully.

Via.com Support Contact:

• Phone: +91 (080) 40433000
• Email: care@via.com