Effective guest communication is crucial for hotels to enhance the overall guest experience. To streamline interactions with Booking.com guests, eZee Centrix, our channel manager, now integrates messaging functionalities directly within its platform.
Benefits:
Centralized Communication: Manage all guest messages from Booking.com & Airbnb without switching platforms.
Prompt Responses: Address guest inquiries swiftly, leading to improved satisfaction and potentially better reviews.
How to Access and Use the Messaging Feature:
Log into eZee Centrix: Access your account using the eZee Centrix channel manager.
Navigate to Messages:
Click on the bell icon located in the interface.
Select Channel Message from the dropdown menu.
Choose the OTA:
From the list of connected Online Travel Agencies (OTAs), select Booking.com.
Communicate with Guests:
View incoming messages from guests.
Compose and send replies directly through this interface.
By integrating this feature, eZee Centrix aims to simplify guest communications, ensuring timely responses and fostering positive guest relationships.
NOTE: As of now this feature is only available for Booking.com and Airbnb
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article