Managing guest reviews is essential for maintaining a hotel's reputation. eZee Critique, a reputation management system, consolidates reviews from various online travel agencies (OTAs) and TripAdvisor into a single platform, allowing hoteliers to monitor and respond to feedback efficiently.
Steps to Respond to Reviews Using eZee Critique:
Access eZee Critique:
Log in to your eZee Centrix account.
Navigate to the Home section.
Click on Reputation Management or select the corresponding icon to open the eZee Critique dashboard.
Filter Reviews:
On the eZee Critique dashboard, choose the desired date range to view reviews from that period.
Respond to Reviews:
Browse through the list of reviews from platforms like Booking.com, Expedia, your booking engine, TripAdvisor, etc.
Click the Reply button next to the review you wish to address.
Enter your response in the provided text box.
Click Reply to send your response directly to the guest.
Make sure the user has the necessary privileges to access the Reputation management system:
In eZee Centrix, click on your username.
Select User and then Edit Record.
Under Privileges, go to Front Office.
Ensure that Reputation Management: Respond to Review is enabled.
By actively engaging with guest reviews through eZee Critique, hotels can enhance guest satisfaction and bolster their online reputation.
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