Q: What happens after a guest checks out?
A: The system automatically sends a post check-out email requesting the guest to share feedback. By default, the reviews submitted through this email will be displayed in your system’s standard review section.
Checkpoint:
Go to Configuration
Open Setting
Select General
Go to Print & Email Setting
Click on Email Option
Check the Guest Review Option and select the desired template
Click Save
Email Marketing and Scheduling:
Go to the Master menu.
Select Marketing.
Click on Email Marketing & Scheduling.
Locate the template “Rate our service, give your feedback!” (Post-Departure).
Click the Edit (pencil) icon to open the template.
From here, you can review the content and set the scheduled time for sending.
Guest Steps: The guest will receive the email at the address entered during reservation creation, either from the hotel’s email or the one configured in the system.
Q: Can I edit the review email template to include custom links (e.g., Google Reviews, personal website)? Can I add multiple links in one email?
A: Yes, customization is possible, but it depends on your setup. To enable this, you’ll need to raise a support ticket. Our team will review your request and confirm whether single or multiple custom links can be added to your review email.
How to raise a ticket on the help desk:
Step 1: https://yanoljacloudsolution.freshdesk.com/en/support/home
Q: Where are the default reviews shown?
A: All reviews collected via the default post-checkout emails are displayed under the front office "Reputation management" option.
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