How to Void a Payment Entry in eZee Absolute?

Voiding a payment entry is useful when an incorrect or duplicate payment has been recorded in the system. Instead of deleting the entry, voiding keeps the record in the system for audit and reporting purposes while reversing its financial effect.

•  Steps to Void a Payment Entry

1. Access the Reservation from the Front Office.

2. Click on Edit Reservation.

3. Select the Payment Entry you want to void.

4. Click on Void.

5. Enter the reason for voiding (for example, Incorrect amount entered or Duplicate payment).

6. Click Save to confirm.

Once completed, the payment will appear as Voided.

•  Important Notes

• Only users with the “Void Payment” privilege can perform this action.

• Once the Night Audit is completed for a particular date, payment entries for that day cannot be voided.

  • In such cases, you must contact your Manager or Administrator user to reopen the folio or handle the adjustment manually.

• Voided payments are retained in the system for record and audit purposes; they cannot be permanently deleted.