Void Group reservation / Single Reservation from Group Booking:
If by mistakenly one of the users make a Group reservation and they are looking to void it instead of voiding the one by one all reservation we can void directly Group Booking in a single way. Also if we are looking to void a single reservation from group booking then also we can void it.
How to access: In order to void a group booking / Single reservation from group reservation refer to the video tutorial and steps given
Steps to Void a Group Reservation or a Single Reservation within a Group:
Access Group Reservations:
- Log in to eZee Absolute PMS.
- Navigate to the Reservations section.
- Switch to the Group tab.
Select the Group Booking:
- Locate and select the group booking you intend to void.
- Click on Edit Reservation.
Void the Group or Individual Reservation:
- Go to the Room Charges section.
- Click on Group Info.
- Select the specific bookings from group you want to void.
- Click on More and choose Void Group.
- Provide a reason for voiding when prompted.
- Click Save to confirm.
Prerequisites:
- User Privileges:Ensure your user account has the necessary permissions:
- Navigate to eZee Absolute Configuration > User > Edit User.
- Under Privileges, enable Void Reservation.
- For OTA bookings, also enable Void OTA Booking Restricted.
Report: Voided reservations are recorded in the Void Reservation Report, which you can review to track all voided bookings.
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