Is it possible to change the Room Tariff/Charge after the guest is In-House in eZee Absolute?

Yes, you can update the room tariff or charges for an in-house guest in eZee Absolute. This feature is particularly useful in cases where a reservation was made using a standard rate instead of a special rate—such as a corporate guest booking. In such situations, adjusting the room charges after check-in ensures accurate billing.

For a visual demonstration, you can refer to the following video:

Steps to Update Room Tariff for an In-House Guest:

1. Access the Reservation:

   • Go to Stay View and select the relevant reservation.
   • Alternatively, navigate to Front Office > Reservations and choose the guest's booking.

2. Edit the Reservation:

   • Click on Edit Reservation.

3. Update Room Charges:

   • Open the Room Charges tab.
   • Click on Update Details.
     
     
     
     

4. Enter the New Rates:

   • Enter the new rates in the rate field If the updated rates include taxes, enable the Rates Inclusive Tax option.
   • Choose to apply the new rate for selected dates or the guest’s entire stay using Apply To Selected Dates or Apply To Whole Stay.
   • Click Apply to save changes.
     
     

User Privileges Required:

Make sure the user has permission to perform this update:

• Go to Configuration > User > Edit User > Privileges.
• Under Front Office, enable:
  • Change Room Rate after Check-In
  • Change Room Rate for Audited Date

In the same way, you can update Pax, Room Type, and Meal Plan, by selecting a particular entry.

Report: After updating room charges, if you want to see in Report, you can refer to Audit Trails Report, In this report, you can refer to Operation: Roommate Change, from there you can refer to what was old rates and what is new rates.

Related Question:

1. Is it possible to change the Rate Type after the guest is In-House?
2. Is it possible to change the Meal Plan after the guest is In-House?