Is it possible to change the Rate Type after the guest is In-House in eZee Absolute?

Modified on Sun, 23 Feb at 4:03 PM

Many times property offers different rates during different seasons like Peak Season, Low Season, Festivals, etc. also they can define the different rates for corporate or company guests. But some time front desk operators make mistakes while adding reservations to the system.

For a visual demonstration, you can refer to the following video:

Yes, you can change the rate type for a guest who has already checked in using eZee Absolute. This feature is useful for adjusting rates during different seasons or for corporate clients. Here's how you can do it:

Steps to Change the Rate Type for an In-House Guest:

Access the Reservation:
- Navigate to Stay View and select the reservation you want to modify.
- Alternatively, go to Front Office > Reservations and choose the reservation.
- You can also find the reservation under Front Office > Reservations > Arrivals.
Edit the Reservation:
- Click on Edit Reservation.
- Go to the Room Charges tab.
- Click on the Update Details button.
- Select Update Rate Type and choose the desired rate type from the list.
- Also check if you want to appply the rate type changes for selected dates or whole stay
- Verify the changes and click on Save.

User Privileges Required:

Ensure that your user account has the necessary permissions to change the rate type:

Go to Configuration > User.
Edit the user profile.
Under Privileges, navigate to Front Office.
Enable the Access to change rate type option.

Pre-requisite:

Before making changes, ensure that the desired rate types are defined in the system:

Navigate to Configuration > Rates > Rate Type.

Reporting Changes:

After updating the rate type, you can track this change in the Audit Trails Report:

Look for operations labeled Room Rate Type Change to see the old and new rate types.

Related Question: