Is it possible to change the Meal Plan after the guest is In-House in eZee Absolute?

Modified on Sun, 23 Feb at 3:53 PM

Yes, in eZee Absolute, you can change the meal plan for an in-house guest if adjustments are needed due to updates in room charges or an incorrect initial selection. Here's how you can do it:

American Plan (AP): Includes all three meals—breakfast, lunch, and dinner.
Bed & Breakfast (BB): Only breakfast is included in the room rate.
Continental Plan (CP): Includes a light breakfast (coffee/tea, juice, bread); other meals are charged separately.
European Plan (EP): No meals included, allowing guests flexibility to dine outside.

For a visual demonstration, you can refer to the following video:xz

Steps to Change the Meal Plan for an In-House Guest:

Login and Access the desired Reservation.
- Log in to eZee Absolute PMS.
- Click on Edit Reservation.
- Go to the Room Charges tab.
- Click on the Update Details button.
- From the dropdown, select Update Meal Plan.
Select and Apply the New Meal Plan:
- Choose the desired meal plan from the list.
- Click Save.
- When prompted, decide whether to apply the change to:
  - Selected Dates: Specify particular dates.
  - Whole Stay: Apply for the entire duration of the stay.
- Click Apply to confirm the changes.

Prerequisites:

Meal Plan Configuration: Ensure the desired meal plans are set up in the system:
- Navigate to eZee Absolute Configuration > Master > General > Meal Plan.
- Add or verify the meal plans as needed.
User Privileges: Confirm that your user account has the necessary permissions:
- Go to eZee Absolute Configuration > User > Edit User.
- Under Privileges, enable Front Office > Edit transaction after check-in.

Report:

After updating the meal plan, you can track this modification in the Audit Trails Report:

Navigate to Reports > Audit Trails.
Look for entries with the operation labeled Meal Plan Change to view details of the old and new meal plans.

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