How to Refund in eZee Absolute?

Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative.

When you post charges in a negative, the system will consider them as a Refund.

How to access: In order to refund a guest refer to the below video and the steps.

Steps to Process a Refund:

1. Access the Reservation:

   • Navigate to Front Office > Reservation S.
   • Select the reservation requiring the refund and click on Edit Reservation.

2. Initiate the Refund:

   • Within the Folio Operations section, click on Add Payment.
   • Choose the Payment Type corresponding to the original payment method (e.g., Cash, Credit Card).
     
     
     

3. Enter Refund Details:

   • Input the refund amount as a negative value (e.g., for a ₹300 refund, enter -300).
   • Add any relevant remarks or descriptions to note the reason for the refund.
     
     

4. Finalize the Refund:

   • Click Add to post the negative payment.
   • The system will register this entry as a refund, adjusting the guest's folio balance accordingly.
     
     
     
     

User Privilege Requirement:

Ensure that the user has the necessary privileges to process refunds:

• eZee Absolute Configuration > User > Edit User > Privileges > Front Office > Access to Allow Refund Payments
  
  

Reporting Refunds:

To review all processed refunds:

• Navigate to Reports > Back Office Report > Daily Refund Report.
• This report provides details of refunded amounts along with the payment types used.
  
  

By following these steps, you can efficiently process refunds in eZee Absolute, ensuring accurate financial records and enhanced guest satisfaction.