How do I check the General activity logs/audit trail of the operations done in the software ?

Modified on Fri, 25 Apr at 2:33 PM

What Is the Audit Trails Report?

The Audit Trails Report provides a detailed, time-stamped log of all major actions performed on a reservation. Whether it's a room move, payment update, or folio adjustment, this report helps you answer the "Who? What? When?" of every change made—ensuring transparency, accountability, and traceability.

Report Filters – Narrow Down the Data You Need

Filter	Description
From - To (Date Range)	Select the time frame to view logs for that specific period.
User	Filter by the staff/admin user who performed the action.
Operation	Choose the specific type of action to review. (See full list below ?)

Explanation of Each Tag/Field in the Report

Field	Explanation
Hotel Name	Name of the property generating the report.
Date From / To	The date range selected for audit logs.
Res. No	Unique reservation number assigned to a booking.
Folio No	Internal folio/account number tracking guest charges.
Guest	Name of the guest linked to the reservation.
User	The staff/admin who performed the action.
Date	Date of the action.
Time	Exact time the change was made.
Operation	Type of action performed (e.g., Update Room Charge).
Particular	Specific details of the change made (amount, tax, plan, etc.).

Operation Types Explained :-

General Updates

Operation	Description
--All--	View every recorded action.
Update Amount	Folio billing amount was edited.
Update Adjustments	Adjustments to folio entries were made.

Payments & Charges

Operation	Description
Update Payment	Payment details were changed.
Add Payment	New payment added to folio.
Void Payment	Payment voided.
Update Extra Charge	Extra charges were modified.
Void Extra Charge	Extra charges were voided.
Update Room Charge	Room charges were manually edited.
Void Room Charge	Room charges were voided.
Void Travel Agent Commission	TA commission entries were voided.

Reservation Changes

Operation	Description
Room rate Change	Room rate manually changed.
Amend Stay	Stay dates updated (check-in/out).
Room Move	Guest moved to a different room.
Exchange Room	Rooms swapped between two bookings.

Guest Management

Operation	Description
Add Sharer	Added a sharer to a reservation.
Remove Sharer	Removed a sharer from a reservation.

✅ When Should You Use This Report?

To trace modifications made to any reservation
For audit purposes or internal reviews
During disputes or guest complaints to verify actions
To review stay changes, payment logs, or rate updates