What to do if the receipts are cutting extra space is there..?

If your receipts are printing with unnecessary blank space, please check the following two main areas to resolve the issue:

✅ 1. Printer Side Checks (Hardware & Driver Settings)

Make sure the printer is set up correctly:

Printer Driver:

• Ensure the official driver (e.g., Epson, TSP) is installed.

• Avoid using a generic driver, as it will cause format issues.
  
  

Paper Size & Resolution:

• Go to Control Panel > Devices and Printers

• Right-click your receipt printer → Printing Preferences

• Confirm the paper size is set to 80mm x 297 or 72mm x 297.
  
  

Auto-cut or Page End Settings:

• Disable any setting like “Cut at end of page” which might add extra space.

✅ 2. Software Side Checks (Template Padding Settings)

Inside your POS system, follow these steps to check and fix the template layout:

• If the template contains extra line breaks or padding, it may cause space issues

• Navigate to Settings > Printing Template in your POS

• Click the edit icon next to the active receipt template

• Check the following:
  
  

  Padding Settings:

  • Padding helps shift the receipt layout to the left or right

  • Example: If you enter values like 1, 2, or 3 on the Right, the receipt will shift towards the right

  • Similarly, entering values on the Left shifts the receipt towards the left

  • To avoid misalignment, set both Left and Right padding to 0

• Optionally, enable Condensed Printing to reduce line spacing and save paper.
  
  

Refer to the screenshot below for guidance.