Channel Messages Feature – Overview of How It Works, Key Features, Supported OTAs, and Ability to Edit Guest Messages

Modified on Wed, 10 Sep at 12:53 PM

Q: What is the Channel Message feature?
A: The Channel Message feature allows us to communicate directly with guests, similar to how messages are handled on the Booking.com and Airbnb extranets.

Q: Which OTAs support messages via the Channel Manager?
A: Currently, only Airbnb and Booking.com support guest messaging through the Channel Manager.

Select the OTAs.
In the second step on the left, you can search by guest name or message option.