How to cancel Group Reservation in PMS ?

Sometimes, you may need to cancel the entire group reservation or just a few rooms within the group. In  PMS, this can be done by following steps mentioned below.

Steps to Cancel a Group Reservation

1. Access Group Reservations

• Log in to PMS.
• Go to the Reservaton Section.
• Select Group Reservations tab.
  

 Edit the Group Booking

• Find the group reservation you want to cancel.
• Click on Edit Reservation to open the reservation details.
  

 Select Rooms for Cancellation

• Go to the Room Information tab.
• Check the boxes next to the rooms you want to cancel.
• To cancel the entire group, select all rooms.
  

• Click on the More dropdown menu.
• Choose Group Cancellation.

 Confirm Cancellation

• Select a cancellation reason from the list or add a new reason you can also add cancellation charges.
• Click Save to confirm.
  

• Once you click on the save button you will get a confirmation notification.
  

What Happens After Cancellation?

• The selected rooms (or the entire group) will be canceled.
• The system will update the inventory accordingly & the rooms will be available to book after the cancellation is done

Prerequisite: User Privileges

Ensure your user account has the necessary privileges to cancel group reservations:

1. Go to Unified Solution.
2. Navigate to User settings.
3. Edit the desired user profile.
4. Enable Reservation > Cancel Reservation.