How to Cancel a Reservation in PMS System?

A reservation cancellation means informing the hotelier that the guest will not be arriving as per the scheduled arrival date. There may be several reasons for cancelling future reservations.

Cancelling a reservation in the PMS System can be done in a few simple steps. You can cancel reservations directly from Stay View or the Reservation List.

Methods to Cancel a Reservation

1. Cancel from Stay View

Log in to PMS System.

1 Go to Stay View.
2 Click on the reservation you want to cancel.

3 Click on the More Option.
4 Click Cancel Reservation.
5 Select a cancellation reason.
6 Click Save to confirm.

Note : You can also add cancellation charges if applicable. These charges can be settled later.

2. Cancel from the Reservation List

Log in to PMS System. > Click on the Reservations section.

Search for the Reservation Using Filters

1 Click on the Search Option.

2 Select the date range of the booking.
3 Click on Search.

4 Select the reservation.

5 Click on the More Option.

6 Click Cancel Reservation.

7 Select a cancellation reason.

8 Click Save to confirm.

Note : You can also add cancellation charges if applicable. These charges can be settled later.

Report: Cancelled Reservations

For cancelled reservations, you can refer to the Cancelled Reservation Report in the Reports section.

Steps to Access the Report

1 Click on the Menu Option.
2 Click on Reports.

3 Search for the Cancelled Reservation Report and Select it.
4 Select the date range for which you want to check cancelled reservations 

5 click on Report.

Prerequisite: User Privileges

Ensure that the user performing this action has the appropriate privileges.

To Access Configuration Panel:

1. Click on the User Icon.

2. Click on Go To Configuration.

3. Click on User Management.

4. Select the required User.

5. Click on the three-dot menu (More Options).

6. Click on Edit User.

Under User Role:

7. Click on the ≡ (three lines) menu.

8. Under Reservation Privileges, enable the Cancel Reservation privilege.

9. Save the changes by clicking on Update.