I have a reservation but cannot assign room though room/inventory available?

If you're unable to assign a room to a reservation in eZee Absolute, even though rooms are available, it may be because the rate type isn't linked to the desired room type. To resolve this issue, follow these steps:

1. Verify User Privileges:

• Access Configuration Panel:
  • Log in to eZee Absolute Configuration.
  • Navigate to Users List.
  • Edit the relevant user account.
  • Ensure the Access to Configuration Panel privilege is enabled.
    
    

2. Check the Reservation's Rate Type:

• Log in to eZee Absolute Front Office.
• Open the reservation in question.
• Note the Rate Type assigned to this reservation.
  
  
  
  

3. Link Rate Type to Room Type:

• Return to eZee Absolute Configuration.
• Go to Rate Type List.
• Edit the rate type identified in the previous step.
• Ensure the desired Room Type is assigned to this rate type.
  
  
  
  

4. Assign the Room:

• Return to the reservation in eZee Absolute Front Office.
• Edit the reservation.
• Assign the appropriate room, which should now be selectable.
  
  

By ensuring that rate types are correctly linked to room types, you can assign rooms to reservations without issues