How to Unlock Locked Transactions in eZee Optimus ?

In some situations, your cashier or staff may encounter a message stating that a transaction is locked and cannot be accessed or settled. This typically happens when two users access the same order simultaneously, triggering a session-based lock.

Problem Summary

When one user (e.g., a waiter) opens an order and another user (e.g., a cashier) tries to access or settle that same order at the same time, the system locks the transaction for safety and consistency. This prevents unintended edits or settlements by multiple users.

As a result, the second user sees a restriction, and an admin user must manually unlock the transaction.

Why Does This Happen?

This lock occurs to avoid data conflict or overwriting when multiple users attempt to act on the same transaction. It is a safety feature designed to preserve billing accuracy and accountability.

✅ How to Unlock a Locked Transaction

To unlock the transaction and allow further actions:

1. Navigate to the Order Summary screen.
2. From the left-side menu, click on Transaction Lock (? icon).
3. You’ll see a list of currently locked transactions.
4. Locate the order in question.
5. Click the Unlock button next to it.