How to Define Cancellation Charges in Property Management System (PMS)?

Modified on Thu, 30 Jul at 1:41 AM

Overview

The Room Charge Posting feature allows you to manually post Cancellation Charges to a reservation folio. This is useful when a guest cancels a reservation and the property needs to charge a cancellation fee as per its cancellation policy.

Steps

Step 1: Open the Room Charge Posting Window

Open the required reservation.
Go to the Folio Operations tab.
Click More.
Select Room Charges.

Screenshot 1

Step 2: Post the Cancellation Charge

Select Cancellation Revenue from the Sub Type dropdown.
Verify the Folio.
Enter the Cancellation Charge Amount.
(Optional) Enable or disable Tax Inclusive as required.
(Optional) Add a comment for reference.
Click Add to post the cancellation charge.

Screenshot 2