How to resolve Unable to Do Room move " Rate is not defined" ?

✦ Why does this happen?

Each booking is linked to a Rate Type (like EP, MAP, CP).
If you try to move that booking to a room that isn’t linked with the same rate type, you'll see this error.

 Example:

✔ You have a booking with EP rate plan
✔ EP is linked to Deluxe Room and Standard Room
✘ You try to move it to Suite Room (but EP is not linked with it)

How to resolve the issue?

You need to map the destination room type under the same rate type assigned to the booking. Follow these steps:

 Step 1: Navigate to Rate Type

  Go to:

• Login to eZee Absolute Configuration Panel

• Click on Rates >> Rate Type

 Step 2: Edit the Applicable Rate Type

• Click the Edit (pencil) icon beside the applicable rate type

• This opens the Edit Rate Type pop-up window
  
  

 Step 3: Link the Destination Room Type

• Tick the checkbox for the desired Room Type (e.g., Suite, 4BHK, etc.)

• Add appropriate rates

• Click Save
  
  

 Important Notes

• A room move is only allowed between room types that are linked to the same rate plan.

• Without defined rates, the move will trigger the error.

• You can pre-map frequently used room types under all active rate plans to avoid this in the future.

✦Want to know how to create a rate type or assign user rights?

  Please refer to this guide:
 How to Add/Configure Rate Type in eZee Absolute