Error : "null" While Logging into Accounting Interface

Error Details

While attempting to log in to the Accounting Interface, the system displays:

Cause

This error usually occurs due to an incorrect or outdated password on the PMS/POS side.

The Accounting Interface validates login credentials directly from the PMS/POS system. If the password does not match, the system may display a “null” error.

Solution

Please reset the Integration user password from the PMS or POS software by referring to the relevant FAQ below:

• PMS Password Reset Guide

• POS Password Reset Guide
  
  

After resetting the password, please:

1. Enter the updated password.

2. Attempt to log in again.

If the Issue Persists

If the error continues after resetting the password, please contact the support team with a screenshot of the error for further assistance.